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Policies

Thirty days, sealed, with a receipt.

If it is still shrink-wrapped and you have proof of purchase, bring it back within thirty days and we will refund it. That is the whole policy; everything below is what it means in the specific cases people ask about.

We can take it back

  • Sealed boxed sets and kits, shrink-wrap intact
  • Sealed paints, brushes and tools in unopened packaging
  • Sealed card product — boxes, decks and packs
  • Anything faulty, sealed or not. See below.

We cannot

  • Anything opened, built, primed or painted
  • Opened paint pots and used brushes
  • Single cards, and any sealed product opened for singles
  • Pre-owned stock — every piece is one of one and sold as seen
  • Anything after thirty days

Proof of purchase

The till receipt, or the order confirmation email if you bought online — on your phone is fine, we do not need it printed. Without one we cannot tell what you paid or when, so we cannot take it back.

How you get your money

Back the way it came. Card purchases are refunded to the same card, which usually takes a few business days to appear depending on your bank. Cash comes back as cash. Store credit comes back as store credit.

If something is faulty

A miscast, a missing sprue, a dried-out pot — bring it in, opened or not, and we will sort it. That is separate from the thirty days and from the sealed rule, and nothing in this policy limits your rights under Minnesota or federal law when goods are faulty or not as described. Games Workshop also replaces miscast and missing components directly, and we will help you do that if it is faster.

Ordered online and changed your mind

If you have not picked it up yet, tell us and we will refund it in full whatever the packaging — nothing has left the shop. Pickup works like this.

Not sure? Ask before you open it.

If you are not certain a kit is the one you want, ask at the counter first. Once the shrink-wrap is off we cannot put it back on the shelf as new, which is the whole reason for the rule — not an attempt to keep your money. sales@northstarhobby.com or (954) 415-9561.